This website (accessed at www.stepstowork.co.uk), to which these terms of use apply, is owned and operated by Steps to Work (Walsall) Limited.

Please read these terms of use carefully, together with the Steps to Work privacy policy. By accessing and using the website you are agreeing to be bound by these terms of use. If you do not accept these terms of use then you must not continue to use the website.

Steps to Work may alter these terms of use at any time and we recommend that you review these terms of use regularly to ensure that you are happy to accept any modifications. We will notify you here if any changes have been made. These are the current terms of use and are effective from 1 September 2016.

Access to the website, and to all the content and features available within it may be modified, suspended, withdrawn or discontinued at any time and without any prior notice or explanation.

All enquiries and communications regarding the use of this website should be addressed to The Website Manager at the address below.

Use of this website is subject to the following terms:


Refunds will be given at the discretion of the management. Where a refund is made, there will be a 10% administration charge to cover Steps to Work’s costs of processing the donation.


The content and design of this website is subject to copyright and other intellectual property rights owned by Steps to Work or used under licence from third parties. All such rights must be respected.

Reproduction of this website, or any part of it, in any form is prohibited except that you may: 1. print or download to a local hard disk extracts for your personal use; and 2. copy the content to individual third parties for their personal information, provided that you acknowledge the website as the source of the material and you inform the third party or parties that these terms apply and they agree to comply with them.

For the avoidance of doubt, you may not incorporate any content or material from the website into any other work or publication in any form whatsoever without the express written consent of one of the directors of Steps to Work. Furthermore, no copying for any business or commercial use is allowed.


The information contained on this website (including any guides, surveys, articles or reports) is compiled and/or made available in good faith and reasonable efforts have been made to ensure that it is accurate and up to date. However, Steps to Work gives no representation or warranty in respect of such information and all such representations and warranties, express or implied, are excluded.

We believe, but do not warrant, that the content of this website and any downloads are virus free. We recommend that you carry out your own virus checks.

Where information published on the website is supplied by third parties, this does not signify that Steps to Work controls or endorses such content, or accepts responsibility for the accuracy or otherwise of the information.


Where links to other external websites are published on this website, this is not intended to signify that Steps to Work has reviewed or endorses such websites and/or their content and Steps to Work accepts no responsibility for the content of any linked website. The use of any links to these websites is entirely at your own risk and it is your responsibility to check and comply with the terms and conditions of any linked websites visited.

We are happy to consider requests for external links to be created to this website, but no such links may be created without the prior written consent of a director of Steps to Work.


You agree to use this website responsibly. You will not use this website for any unlawful purpose and will not supply, post or publish any information that is discriminatory, defamatory, obscene or offensive, or in any other way illegal or unlawful. All information you provide will be true, accurate, complete and up to date and will not mislead or be likely to mislead Steps to Work or any third party for which the information is intended.

You will take reasonable steps to ensure that all information and data files you supply, post or publish to the website are free of viruses, engines, routines or any form of malicious coding and you will not attempt in any way to damage, disrupt, modify or otherwise interfere with the proper and intended operation of this website.

Steps to Work may terminate or suspend your use of the website at any time and without warning if you are in breach, or if we have reasonable grounds to believe that you are in breach, of any of the terms of use in this document.


Steps to Work excludes liability to the fullest extent permitted by law for any loss or damage howsoever arising out of the use of this website or the reliance upon any content published, posted or supplied on this website.

However, nothing in the above shall exclude Steps to Work’s liability (if any) for fraud, for personal injury or death caused by Steps to Work’s negligence, or for any other matter which it would be illegal to exclude or attempt to exclude.


These terms of use and your use of this website are subject to the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute so arising.

The headings contained in these terms and conditions are for convenience only and do not affect their interpretation.

If any of the terms of use is found to be invalid, illegal or otherwise unenforceable by a judicial or other competent authority, this shall not affect the validity of the remaining provisions which will remain in full force and effect. If any provision of these terms of use is held to be invalid, illegal or otherwise unenforceable but would be valid, legal or enforceable if some part of the provision were deleted or severed, the provision in question will be deleted or severed to the minimum extent necessary to make it valid, legal and enforceable.


For all enquiries, contact:

Steps to Work (Walsall) Limited
Challenge Building
Hatherton Road

Tel: 01922 627555
Email: enquiries@stepstowork.co.uk 

Registered UK Charity: 1100403



Steps to Work (Walsall) Ltd and Starting Point Recruitment aim for excellence and our refreshed visual identity is a vital way of communicating our impressive progress to the world outside.

Whether communicating with citizens, staff, partners, businesses or other stakeholders, using our new visual identity correctly in all applications is crucial.

Stationery, literature, flyers and posters, web site, vehicle livery, signage or uniforms; each and every aspect must present a unified, professional image, as rightly or wrongly, people ‘out there’ view an organisation that does not manage effectively its corporate identity as lacking in effective management.

This policy refers to any communications document or medium that makes reference to Steps to Work (Walsall) Ltd or Starting Point Recruitment, including:

  • Council press releases or quotes and statements to the media.

  • Any communication or document, in whatever form, prepared by Steps to Work (Walsall) Ltd or Starting Point Recruitment the for public consumption, including advertising, leaflets, newsletters, reports, posters, banners, flyers, web sites and social media websites.

  • Any document or publicity Steps to Work (Walsall) Ltd or Starting Point Recruitment is involved in producing with other people or other organisations. If the publication is produced in partnership or is a joint document (for example with the police, our health partners or voluntary organisation) then this policy applies.

  • Any publication that has Steps to Work (Walsall) Ltd or Starting Point Recruitment name on it, even if there are many other contributors and we are not the main author.

  • Publications produced by employees employed by Steps to Work (Walsall) Ltd or Starting Point Recruitment that are not published by the Senior Management Team.

Internal Communications – dissemination of information and engagement

This policy aims to ensure that Steps to Work (Walsall) Ltd adopts an open, honest, pro-active and timely approach to internal information provision as well as to ensure that our arrangements for both internal information provision, and consultation and engagement of staff, are corporate, co-ordinated, high quality and focused on the needs and expectations of our employees.

The aim of this Policy is to provide the standards, methods/processes and responsibilities for internal communication with staff, volunteers and agencies to enable the achievement of Steps to Work (Walsall) Ltd in accordance with the companies values.

Methods of internal communication provision will follow these underlying principles based on best organisational practice:

  • open – the presumption will be to communicate information unless there is a very good reason not to

  • honest – internal communications should be straightforward and up front

  • accurate – all information should be thoroughly checked and quality assured

  • timely – internal communications should be planned or released as soon as possible to ensure relevance

  • consistent – confused or mixed messages should be avoided unless the message has genuinely changed

  • clear – messages should be communicated as simply and as succinctly as possible

  • jargon-free – plain English should be used at all time, with overly technical wording and acronyms avoided wherever possible

  • prioritised – messages of high importance should be given priority to ensure they are not pushed down the agenda by messages of less importance

Internal communication will aim to:

  • inform and inspire staff

  • help staff to understand the rationale for organisational decisions

  • engender understanding of organisational objectives and how departments and individuals contribute to their fulfilment

  • foster a sense of organisational identity and belonging

  • enhance job satisfaction

  • focus on exceptional performance and sharing best practice create appropriate standards and consistency around communication processes

  • give staff the knowledge to excel in their roles

  • reduce bureaucracy and promote organisational development

Internal communication will generally take the following forms:

  • direct – i.e. face to face, staff team meetings, , focus groups

  • electronic – i.e. emails

  • published – i.e. Insight- newsletter, posters, newsletters

  • display – i.e. notice boards, exhibition boards, signs

  • promotional material – i.e. mousemats, mugs, key fobs

Universal email ‘All staff email’ is used to communicate urgent information to all staff in a short space of time. It should be used sparingly; otherwise its power will be devalued. Such emails are to be used solely to convey an urgent message from the chief executive, BCICM, marketing officer, health and safety officer or personnel team.

‘Insight’ is a bi-monthly newspaper distributed to all staff. An internal communications group that represents all departments and a number of special interest groups will drive content and the marketing officer will manage the structure of content.

Managers at all levels will communicate information of relevance to their teams and units when updates are sent via funding partners through staff email, team meetings, one to one.

Crisis communications

The values and protocols are to be considered in terms of their application to crisis communications and how Steps to Work (Walsall) Ltd or Starting Point Recruitment will work with the press, its partners and other agencies during a major incident or emergency. Steps to Work (Walsall) Ltd are part of the Business Continuity Institute and have a Business Continuity Plan. Further information on this can be referred to in the BMS manual under section 2 implementation, communications protocol- BC13/02/23/02/12 or via the Business Continuity Information Compliance Manager