“Brilliant course. It has given me so much hope”
“During the course, I was not treated as a number - I was made to feel like I could move mountains”

When Jacqui was referred from Bilston Job Centre in September 2017, she had been unemployed for 12 months and had recently lost a close family member, which she was struggling to come to terms with.

Jacqui had an excellent track record in Care work and had worked for many years in this field but the changing demands in this area of work had an adverse effect on Jacqui’s emotional health and well-being and this had left her with very little confidence and self-esteem.

Through the Journey To Work sessions, Jacqui received pre-employment support including interview techniques, CV building and creating cover letters for job applications. Along with this, she also gained further knowledge on Disability Equality and Access To Work which would help her when she returned to the workplace.

By attending the sessions on a regular basis (once a week for 12 weeks), Jacqui’s confidence and self-esteem began to improve no end, she felt more confident and enjoyed the social aspect of being part of a group. She carried out regular job searches and was offered two interviews by December 2017.

As she did not want to go back into care, Jacqui chose to go down the administration route as she also had experience in this field. In January 2018, Jacqui started work as a Doctor’s Receptionist and is once again feeling positive about her future.