Content

Quality Assurance & Improvement

ISO 9001:2008 Quality Management System (QMS)

ISO 9001:2008 is the International Standard for Quality Management Systems and is a quality management standard that is applied to our organisation. This standard helps Steps to Work achieve, maintain and improve the quality of our products, services and management practices.

ISO 14001:2004 Environmental Management System (EMS)

The ISO 14001:2004 focuses on our environmental policies, specifically what steps we are taking to reduce the harmful environmental effects caused by our operations and to continually improve how our performance impacts on the environment. Our company policy is to make partners, employees and new business aware we are concerned about the environment and taking action to protect it.

ISO BS25999-2:2007 Business Continuity Management (BCM)

ISO BS25999-2:2007 is based upon the well-established Plan-Do-Check-Act management model. The BCM helps to define our recovery objectives in the event of a disruption to our business. This enables Steps to Work to plan effectively for disaster management to ensure minimal disruption impact on the services we offer.

Matrix

The Matrix Standard is a unique quality framework for the effective delivery of information, advice and guidance on learning and work. Steps to Work operate in line with the framework to support, enhance and progress our customers’ journey experience.

Investors in People (IIP) Gold

 

Steps to Work achieved this status in 2010 however we have been members of IIP since 2003. The standard requires organisations to demonstrate their commitment to staff training and continuous professional development to ensure we deliver a service of excellence to our customers. This includes a cycle of reviewing jobs, skills and training to ensure all of the team are suitably skilled and encouraged to develop. In order to achieve IIP Gold, Steps to Work met the standard 39 evidence requirements plus an additional 126 – only a handful of organisations within the West Midlands have achieved the prestigious acknowledgement.

Investors in Diversity

Steps to Work are working towards Stage 3 of Leaders in Diversity. We believe that the Investors in Diversity (IiD) standard is a framework to challenge us beyond the existing accreditations we currently hold for equality and diversity such as C2e. We are the first organisation to move straight towards a Stage 2 Initial Assessment without the full support of an advisor, holding an action plan based on our existing good practice that has been developed over the last 10 years of operation and good practice. Steps to Work, work with an internal focus group which consists of staff that feed back on their team agendas as well as looking at the strategic importance of Equality, Diversity and Inclusion (EDI). We are proud to offer our staff, encourage and support them in obtaining other training and skills such as NVQs and Advice and Guidance qualifications that include equality modules. In addition, we provide our staff with training in drug and alcohol awareness and conflict training, enabling our staff to support customers and go that extra mile. “The Investors in Diversity standard will allow us to move forward and be more proactive in our approach to diversity across the organisation as well as allowing us to go that extra mile in working with our customers” added John Brewer, CE. During the process of being assessed for the suitability of the award, Bruce Waller, Inspector on behalf of The National Centre for Diversity interviewed approximately 20 staff who supplied evidence on working with a diverse range of customers and showed commitment to equality and diversity within the company.

Training Centre Approvals

OCR

OCR are a leading UK awarding body, providing a wide range of qualifications to meet the needs of learners of all ages and abilities. We have been accredited to deliver CLAIT, Literacy & Numeracy qualifications since 2005.

EDI

EDI is an accredited Awarding Body and leading international education company with a wide range of products and services including vocational and professional qualifications. Steps to Work have been accredited to deliver EDI NVQ’s in Business Administration, Care and Retail since June 2010.